Job description

• End Users Management Services
  • Software and Application Patching: Manage upgrades, updates, and patching for software and applications across all endpoints.
  • Ensure compliance with security requirements via monthly patching and handle zero-day vulnerabilities via expedited patching.
  • Antivirus Management: Oversee antivirus updates, manage device compliance, and respond to potential malware threats.
  • Device Management policies using Intune(any Customer recommended tool).
  • Troubleshooting of end user workstation issues - Software/Hardware remotely
  • Reporting compliance status

• Identity and Access Management

  • Manage user identities, access to systems, and integration with privileged access management platforms. Ensure compliance with security policies and support periodic reviews.
  • Handle Leavers/Joiners/Update activities for end points in AD